As a reminder, the initial qualifications to be part of TFX are
The user must be ID verified
Current uploaded COI from your insurance agent
Connected and active ELD
Please note: Qualifying for TFX access does not mean every load will be visible to every carrier. TFX surfaces loads that are currently available to you based on applicable requirements and matching conditions such as equipment type, certifications on file, authority status, etc.
A Few Quick Checks That May Help:
1. Review the search filters, including origin, destination, dates, equipment, and other selected filters. You can always hit the “reset” button at the bottom of the filter list to clear out all filters.
2. Confirm the load fits your equipment, operating area, and current availability
3. Check whether cargo exclusion restrictions or broker-specific load requirements may apply
4. Confirm your ELD connection and recent activity on it
5. Search again in case the load is no longer available. Loads are actively connected through broker TMS integrations, so availability can change
6. If access to the “Find Loads” or “Post Capacity” pages are missing from your account, contact your systems administrator to have the correct permissions added to your user account.
If You Still Can't Find the Load
Contact tfxservice@highway.com. Include your MC, the load or lane you expected to see, the date, your equipment type, a brief description of what you are seeing, and any screenshots or other visual details that can help us diagnose the issue.
Frequently Asked Questions
Does having TFX access mean I will see every load?
No. Qualifying for TFX does not mean every load will be visible to every carrier. TFX surfaces loads that are currently available to you based on applicable requirements and matching conditions.
Why did a load I saw earlier disappear?
The load may have been booked, become unavailable, or no longer match your current search conditions. Loads are actively connected through broker TMS integrations, so availability can change.
Can a load be missing even if my TFX access is active?
Yes. TFX access and individual load visibility are different. A specific load may depend on equipment, operating area, cargo restrictions, broker or load requirements, ELD activity, and current availability.
What should I send to support?
Include your MC, the load or lane you expected to see, the date, equipment type, a brief description of what appears in Find Loads, and any screenshots or other visual details that may help with diagnosis.
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