What is VPS:
The Verified Pickup Score (VPS) is the percentage of qualifying loads that you have been booked on and delivered in Highway—over your last 90 days—for which Highway recorded a perimeter break at the pickup location of the load by an ELD connected vehicle in your fleet.
How it is calculated:
(Number of those loads with pickup arrival detected) ÷ (Number of qualifying loads in the 90 day window) × 100
The window uses loads whose pickup is scheduled on a date in the past 90 days. Loads that would not qualify for ELD tracking are not included in the percentage.
Which loads count:
A load is in the VPS pool only if it is not cancelled, the assigned tractor is not marked ELD-exempt, and the load has enough information for Highway to associate a tractor.
Broker visibility to VPS:
For the first 60 days that the VPS score is released, brokers in Highway will not have visibility to this score. Once 60 days have passed, Highway will surface the score to brokers to give them an understanding of how likely they are to have their load tracked to pickup through ELD.
What this score does not say by itself:
VPS reflects whether an arrival was detected at pickup, not a full grading of transit performance, detention, routing, customer service, or safety.
Practical takeaway for operations:
A higher VPS means a larger fraction of qualifying loads produced a tracked pickup-arrival signal.
Improving your VPS
Ensure fleet visibility through ELD:
To verify that your fleet is fully visible through ELD in Highway, consider the following the below steps:
Confirm that your ELD account for your fleet is correctly integrated with Highway.
Review your ELD account to ensure all Vehicle Identification Numbers (VINs) are entered accurately.
Verify that ELD hardware within the trucks is powered, active, and transmitting data.
Validate that data-sharing permissions within your ELD portal are configured to allow Highway access.
Coordinate with your insurance agency to remove decommissioned trucks from your VIN schedule and COI.
ELD exempt vehicles
If a vehicle in your fleet has been approved for an ELD exemption, drivers should utilize the Highway mobile app to record arrival events. Learn more here.
Vehicle assignment
When Highway cannot automatically link an ELD connected vehicle to a load, you will receive an email notification requesting manual intervention. You can proactively assign specific vehicles to loads directly within the Highway platform to ensure tracking continuity.
Relays and staging
For operations involving relays or staging near the origin or destination, utilize the Relay workflow to assign both participating vehicles to the load. If a local driver is operating an ELD-exempt vehicle during these stages, please refer to the ELD exemption guide for mobile app instructions. Learn more here.
If you have any questions or think your score may be incorrect, please contact tracking@highway.com for assistance.