What is a Verified Pickup Score?
A Verified Pickup Score (VPS) represents how often Highway detects a perimeter breach at a pickup location by an ELD-connected vehicle in a carrier’s fleet, compared to the total number of qualifying loads in Highway that the carrier has hauled since the beginning of last month. This figure is subject to change. A VPS measures how often the carrier assigned to a load is the one that actually picked it up.
This is a sample score for illustration purposes only.
How is a VPS Calculated?
A VPS is calculated by assessing:
(Number of loads for which pickup was detected) ÷ (Number of qualifying loads) × 100
The VPS includes loads that have picked up since the beginning of April. Loads that do not qualify for ELD tracking are not included in the calculation.
Which Loads Are Included?
A load is included in the VPS calculation if (a) it is not cancelled, (b) the load has enough information for Highway to assign a power unit to the load.
What a VPS is Not
The VPS reflects whether an arrival was detected at pickup. It does not grade transit performance, detention, routing, customer service, or safety.
VPS Availability
If you do not see a VPS for your company in Highway for Carriers, you have not hauled enough qualifying loads for Highway customers since the beginning of April to generate a score. Brokers will not see a score assigned to your company. A score may generate in the future if you haul enough qualifying loads, at which point you will be able to see your score in Highway for Carriers.
Takeaways
A higher VPS means a larger percentage of qualifying loads produced a tracked pickup-arrival signal. A high VPS means that the carrier assigned to the load picked up the load. A low VPS could be an indication of double brokering.
Improving your VPS
Ensure Fleet Visibility Through Your ELD Connection
Please verify that your ELD connection is active with Highway and that your fleet is fully visible. You can do all of this on the Equipment tab of Highway for Carriers.
Confirm that your ELD connection with Highway is active.
Once your ELD connection is up to date, please review the "Unverified" VINs on your Highway for Carriers Equipment page. This is equipment that is either found on your COI but not your ELD or vice versa. Click here for more information.
Review your online ELD account to ensure all Vehicle Identification Numbers (VINs) are entered accurately.
Verify that ELD hardware within the trucks is powered, active, and transmitting data.
Validate that data-sharing permissions within your ELD portal are configured to allow Highway access.
Coordinate with your insurance agency to remove decommissioned trucks from your schedule of insured VINs on your COI.
ELD Exempt Vehicles
If a vehicle in your fleet has been approved for an ELD exemption, drivers should utilize the Highway mobile app to record arrival events. Learn more here.
Vehicle Assignment
When Highway cannot automatically assign an ELD-connected vehicle to a load, you will receive an email notification requesting manual assistance. You can proactively assign specific vehicles to loads directly within Highway for Carriers to ensure tracking continuity and to improve your VPS.
Relays and Staging
For operations involving relays or staging near the origin or destination, utilize the Relay workflow to assign both participating vehicles to the load. If a local driver is operating an ELD-exempt vehicle during these stages, please refer to the ELD exemption guide for mobile app instructions. Learn more here.
If you have any questions or if you'd like to better understand your score, please contact tracking@highway.com for assistance.