Highway has seen an increase in incidents where carrier email inboxes have been compromised through phishing and other cyberattacks. These attacks are becoming more sophisticated and are specifically targeting load information and rate confirmations.
Important: Protect Your Rate Confirmations
Do not store or share Rate Confirmations via email after downloading them from Highway.
Do not accept any changes to Rate Confirmations via email or phone.
Always require your broker to send changes through a new Secure Rate Confirmation Delivery in Highway.
What We’re Seeing
Bad actors copying broker email signatures.
Impersonation of brokers inside compromised inboxes.
Attempts to redirect loads while they are in transit.
These scams are designed to look legitimate and are difficult to detect without proper safeguards.
How These Attacks Typically Work
A bad actor gains unauthorized access to a carrier’s email account through phishing, password theft, or other hacking methods.
They quietly monitor inbox activity and broker communications.
When ready, they call brokers pretending to represent your company, negotiate rates, and request loads.
The broker emails a rate confirmation to your verified email address.
The bad actor intercepts the rate confirmation, captures the load details, and deletes the email from your inbox.
Using the stolen information, they arrive at the pickup location before you’re aware — and steal the load.
The Impact Can Be Severe
Stolen cargo and significant financial losses.
Damaged relationships with broker partners.
Liability exposure and insurance complications.
Protect Yourself with Secure Rate Confirmation Delivery
Secure Rate Confirmation Delivery in Highway prevents bad actors from intercepting load details through compromised email accounts.
For more information on how Secure Rate Confirmation Delivery works and how it protects your business, click here.
We also recommend protecting your email inbox by turning on multi-factor authentication. For more information, click here.
🚨 To report a fraud incident, please email us reportfraud@highway.com