Overview
Highway's Secure Rate Confirmation Delivery is a new security feature that helps protect your business from cargo theft schemes targeting carrier email accounts. For brokers who adopt this optional feature, you will receive a secure notification that requires authentication to access an actual rate confirmation document from the broker so that sensitive load information isn't provided in a vulnerable email attachment.
This new approach helps ensure that only authorized personnel at your company can view load details, preventing potential theft even if an email account is compromised.
The Growing Threat of Email Compromise
Email compromise has become a serious threat. Here's how these attacks typically unfold:
A bad actor gains unauthorized access to your email account through phishing, password theft, or other hacking methods
They monitor your inbox for communications from brokers
When ready to execute the scheme, the bad actor calls brokers posing as a representative of your company, negotiating rates and requesting loads
The broker, believing they're dealing with a real carrier, emails a rate
confirmation to your verified email address
The bad actor intercepts the rate confirmation sent to your email, capturing all the load details, and then deletes the email from your inbox
Using the stolen information, the bad actor shows up at the pickup location
before you know what's happening
They steal the load, often disappearing before the theft is discovered
These sophisticated scams can result in:
Stolen cargo and financial losses
Damaged relationships with your broker partners
Potential liability issues and insurance complications
How Secure Rate Confirmation Delivery Protects You
With Highway's Secure Rate Confirmation Delivery, your rate confirmations remain protected even if your email has been compromised. Since access to the rate confirmation requires authentication into Highway, email hackers cannot view the sensitive load information needed to execute their schemes.
What You'll Experience
When a broker sends you a rate confirmation using this secure system:
You'll receive an email notification that a new rate confirmation is available
The notification will include the original subject line and a secure button to view the rate confirmation
Clicking the button will require you to log in to Highway using your mobile number or company-issued email credentials
Once authenticated, you can securely view the rate confirmation within Highway for Carriers
You can reply directly to the broker from the notification email
Any communication will maintain the broker's original CC recipients
Benefits for Your Carrier Business
This new security feature provides several important benefits:
Protection from fraudulent activity targeting your business
Immediate notifications when new rate confirmations arrive
Greater control over which personnel receive rate confirmation notifications
Simple, secure authentication process to access documents
Direct reply capability to maintain efficient communication with brokers
Frequently Asked Questions
Who at my company will receive rate confirmation notifications?
You can decide! In the Rate Confirmations tab, users with the Manage Users permission can click on the Settings button to designate email addresses to be notified. If you haven't designated any email addresses, Highway will intelligently send notifications only to authorized email addresses of your company so that only appropriate personnel have access to these sensitive documents.
How do I reply to a broker after receiving a secure rate confirmation?
Simply reply to the notification email. Your response will be directed to the person who sent the original rate confirmation.
Will this change how I communicate with brokers?
The only change is how you access rate confirmations. All other communication can continue as before, with the added benefit of increased security.
What if I have technical issues accessing a rate confirmation?
Contact Highway support at service@highway.com for immediate assistance.